Return & Exchange Policy

1. Returns for Online Purchases

Eligible products may be returned subject to the following conditions:

• A return request must be submitted within 7 days of the delivery date.
• The product must be in its original condition, unused, unworn, unwashed, and undamaged.
• All tags and original packaging must remain intact.
• Pyjamas are eligible for return provided they are unused, unworn, unwashed, and remain in their original condition with all tags attached. Used, worn, washed, or untagged products are not eligible for return, subject to statutory rights.
• The order number or valid proof of purchase must be provided.
• Where products were purchased as part of a bundle or multi-item promotion, all items included in the promotion may need to be returned together in accordance with the offer terms.

2. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact Meghnaj Customer Service and provide the order number and a clear photo of the issue; personal photos are not required. Meghnaj will bear the necessary handling and shipping costs once the defect or error is confirmed.

3. Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to the return conditions above. A direct exchange is arranged after the returned item has been inspected and accepted, subject to replacement availability.

4. Return Shipping Fees

If the return is due to a change of mind or incorrect size selection, the customer pays the return-shipping cost. If a manufacturing defect or Meghnaj error is confirmed, Meghnaj bears the necessary handling and shipping costs.

5. Refunds

Once the returned product has been received, inspected, and accepted, the refund process will begin. Electronic payments will be refunded through the approved payment method. Cash on Delivery orders will be refunded by bank transfer after the beneficiary details have been verified. A replacement product or store credit may be offered only with the customer’s consent and is not a mandatory substitute for a refund that is due.

6. How to Request a Return or Exchange

Please contact us by email at hello@meghnajstore.com and provide the order number, customer name, product to be returned or exchanged, and reason for the request. Where the item is defective or incorrect, attach a clear photo of the issue; personal photos are not required.